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Shipping & Returns


Your order will be processed and shipped within 48 business hours (please allow a few extra days during the holidays) of payment clearing unless otherwise stated*. Orders will be shipped Monday-Friday. If you order on Friday, chances are your order won't ship until after Monday! Processing time does not include shipping time!

*If we're out of a color or a supply, we will email you within 24 hours to let you know there might be a delay. Please be aware that the 48 hours is M-F. Please expect a few more days turn around for orders over 16 jars.

Your order will be shipped in a bubble mailer which offers more protection on the jars. Each jar is also shrink wrapped (unless you asked for a sifter) for more protection.

Please be aware before ordering, I am a one woman show. I do all the printing, labeling, mixing, packaging, shipping and promoting 100% by myself. I do orders in the order that they were received. If you need your shadows or any other goodies for a special event, gift or anything, PLEASE CONTACT ME BEFORE PLACING YOUR ORDER.

If there are any questions on your order, we will contact you via email. To avoid any delays, please reply in a timely manner. Shipping is calculated by weight and location at checkout. If you feel that the shipping charges are too much, please contact us. Below is more information about shipping to US and International:

Glamour Doll will NOT be responsible for any packages that are lost, stolen or damaged. Insurance is available to anyone!

Domestic Shipping

-- Shipping is free for all samples and orders of $50.00 or more.

-- You can choose USPS Express Mail, USPS Priority Mail or USPS First Class Mail at checkout. The time it will take to get to you is stated when checked out. If you need a rush order, please use Express Mail. Please remember, this is SHIPPING time only and it does not include processing time!

-- You can purchase insurance if you would like, these can be found at check out. We will not be responsible for any loss or damaged packages. Express mail includes insurance.

-- All packages with free shipping are shipped via First Class Mail.

International Shipping

PLEASE NOTE: We will no longer be shipping to Italy without insurance. If you make a purchase from Italy without insurance, your order will be CANCELED!

-- Shipping is free for orders of $50.00 or more (YES, even on International orders).
As of January 2012, shipping prices have gone up double the price for International orders. After taking votes, suggestions and ideas, we have decided that as of February 20th, 2012, free shipping on samples will only be for the US. I apologize for the inconvenience but with the rise in shipping costs, it was becoming too expensive to ship for free internationally. The shipping prices on the website are generally accurate, if you feel that it is too high, feel free to contact us and we can give you the exact quote. Please include what is in your cart, your location and we will email you back right away!

-- International shipping is done through USPS Express Mail, USPS First Class mail or Priority Mail. The time it will take to get to you is stated when checked out. If you need a rush order, Express Mail is available as well. Please remember, this is SHIPPING time only and it does not include processing time!

-- International shipping OFTEN include Delivery Confirmation but some countries do not allow tracking yet. This does not include insurance. You can purchase insurance if you would like, these can be found at check out. We will not be responsible for any loss or damaged packages.

-- Glamour Doll doesn’t take any responsibility for taxes on custom entrance. Please be aware of your countries customs guidelines.

-- All packages with free shipping are shipped via First Class Mail.

Returns

Because of the nature of products we sell, ALL SALES ARE FINAL. We make sure that the images and descriptions are the best so that you will be happy with your product. Make sure that you read carefully. If you have ANY questions before ordering, PLEASE email us! If we accidentally sent you the wrong item or an item was left out, we will send you the correct item, free of charge.

We must be contacted within 5 days of receiving the package if the wrong item was sent. We do not give money refunds.

Payment Method

Glamour Doll accepts Paypal and all major credit cards (MasterCard, Visa, Discover, American Express). Order will not be shipped until check/credit card payment is clear.

Some Visa and Mastercard gift cards do not work with our credit card processor.

Discounts

Discounts are often given to youtube guru's and can only be used once per person. They are only applicable for the time given and will not be granted after that time. Most of our discounts have limitations so be sure to read any information about the coupon code. If there are any questions, feel free to email us!

Privacy Policy

We do not share your information with anyone.

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